01 — Crafted to order

Crafted to order

Every Bandor piece is made to order in our Dubai atelier. Production takes 3–4 weeks from order confirmation before your piece ships; numbered and limited editions may take longer, and the estimated window is shown on the product page. We let you know when your piece enters production, and again when it ships.

02 — Shipping

Worldwide, fully insured

• Ships worldwide from the UAE — FedEx within the UAE, DHL Express everywhere else.
• Every parcel is fully insured and requires a direct signature on delivery. Tracking is sent when it ships.
• For security, we don't ship to unattended drop-boxes or freight-forwarding addresses.
• Lost or damaged in transit? It's insured — contact us within 7 days and we open a claim.

03 — Duties & taxes

Duties & taxes

To the European Union and the UAE, we ship DDP — Delivered Duty Paid. Import duties and taxes are included in your order, with nothing extra to pay on delivery.

Everywhere else, we ship DDU — Delivered Duty Unpaid: import duties, VAT/GST, customs and brokerage fees are the recipient's responsibility, collected by the carrier on delivery, and you are the importer of record.

04 — Cancellations

72-hour window

You can cancel at no cost within 72 hours of ordering, provided production hasn't started. Contact us with your order number. Approved cancellations are refunded in full.

05 — Returns

Made to order = final sale

Because each piece is crafted to your specifications, numbered, and personalized, all sales are final once production has started. Under EU and UK consumer law, the right of withdrawal does not apply to made-to-order or personalized goods — so we don't accept returns or exchanges for change of mind or sizing preference after production begins.

Your statutory rights on faulty or misdescribed goods always remain — see Repairs & Warranties.

06 — Refunds

How refunds work

• Card / fiat → refunded to your original payment method.
• Crypto (APE) → refunded in APE to the originating wallet, equal to the fiat value at time of order. Crypto in, crypto out — we don't convert to fiat.
• Processed within 10 business days of approval. Network fees are non-refundable.