FAQ

Solid platinum 950 and solid 18k gold. The Bandor Coin is struck in solid 22k gold. Solid metal throughout, never plated or filled.

Our gold is Dubai gold, from a market recognized worldwide for its purity and quality.

Every piece is stamped with the fineness mark of its metal: 950 for platinum, 750 for 18k gold, 916 for the 22k gold Coin. Two-tone pieces carry both marks.

Next to it sits the serial number of your piece, engraved. The same number appears on your certificate of authenticity. Pieces are made and hallmarked in Dubai.

All our stones are natural. None are lab-grown or synthetic.

• Black diamonds are natural diamonds whose black colour is obtained by treatment, the standard for black diamonds in fine jewelry.
• Rubies and sapphires are heated, the traditional treatment that brings out their colour, accepted throughout the trade.

Our diamonds are sourced in line with the Kimberley Process, and every stone is ethically sourced. See Our Commitments.

Designed and made to order in Dubai by master jewelers, and hand-finished. Work on your piece starts once your order is confirmed. Because each piece is made by hand, minor variation in stones, finish and tone is expected. It is the signature of the piece, not a defect.

Yes. A certificate of authenticity comes with every piece. It states the serial number, the metal and its fineness, the stones, and the edition, matching the marks engraved on the piece itself.

Each piece is also serialized on-chain as an ERC-721 record. Certificate and record are meant to travel with the piece if it ever changes hands.

Every piece is individually numbered and made to order. The number is engraved on the piece and stated on its certificate. Editions are limited by design; we don't publish counts.

Yes. Bandor's use of Bored Ape Yacht Club elements is licensed under Made by Apes license #00612007423. The license certificate is available on request through our contact page.

Yes. Bandor is operated by Bandor Management FZCO, a company registered in the United Arab Emirates (IFZA, Dubai), Trade License No. 30875. A copy of the trade license certificate is available on request through our contact page. Full details on our Legal Notice.

We write to the email address you ordered with, and you can always reach us through our contact page. We never send a wallet address, a payment link or a certificate by DM on Discord, Telegram, X or Instagram. An unsolicited message of that kind is a scam.

Production takes 3 to 4 weeks from order confirmation, then your piece ships fully insured by express courier. Numbered and limited editions may take longer; the estimated window is shown on each product page. We email you when your piece enters production and again when it ships.

No. We ship Delivered Duty Paid to every market we sell to: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, Singapore, Hong Kong and the UAE, among others. Duties and taxes are settled at checkout, with nothing left to pay when the courier hands over your piece.

A short list of countries doesn't allow duties to be prepaid. If yours is one of them, we tell you before your piece ships. Details on Shipping & Returns.

You can cancel at no cost within 72 hours of ordering, provided production hasn't started. After that, made-to-order pieces are final sale: each piece is crafted to your specifications and numbered.

Your statutory rights on faulty or misdescribed goods always remain, and our 14-day craftsmanship warranty covers any defect on arrival. See Repairs & Warranties.

Have your finger measured by a local jeweler, ideally at the end of the day. Between two sizes, take the larger one. US sizes are used across the site. If the fit still isn't right once the ring arrives, see Repairs & Warranties.

By card at checkout. To pay in cryptocurrency, contact us: we confirm the available options in writing, with a USD quote, and share a wallet address only through our official contact channel, never by DM. Crypto refunds are made in the currency you paid in, to the originating wallet.

Personalization is reserved for BAYC holders and based on their ape, case by case. Contact us with the piece you have in mind.

Platinum and 18k gold don't tarnish. Brushed finishes soften with wear; that is how they are meant to age.

• Store it on its own, away from other jewelry.
• Take it off for sport, swimming and household chemicals. Keep pavé settings away from knocks.
• Clean with warm water, mild soap and a soft brush, then dry with a soft cloth.
• If a stone ever works loose, stop wearing the piece and contact us.